Refund & Reprint Policy

Effective Date: 08/05/2026

We stand behind our work. If we made a mistake, we fix it at no cost to you. Because nearly everything we make is custom — printed, designed, or scanned specifically for you — it can't be resold, so refunds work differently than they do for off-the-shelf products. Here's exactly how it works.

Our Promise: If We Got It Wrong, It's Free

If your order has a defect or error that's on us, we will reprint it free of charge or refund it (our choice, and we'll usually offer both options). This covers:

• Wrong material, color, or quantity compared to your order

• Dimensions or features that don't match your approved file or design, beyond normal process tolerances

• Print failures or structural defects — delamination, warping, incomplete prints, broken parts on arrival

• Design or scan work that doesn't match the specifications we agreed to in writing

What Isn't Refundable

• Change of mind on custom work after production has started. Custom parts have no resale value.

• Client-approved designs that don't perform as hoped. If we printed exactly what you approved, the print is correct — a redesign is new work we're happy to quote. (This is why we always get your approval before printing.)

• Errors in files you provided. We print what your file says. If you're unsure about your file, ask — we can review it before production for a small fee or as part of design services.

• Normal 3D printing characteristics — visible layer lines, minor surface texture, support contact marks, slight color variation between batches. These are part of the process, not defects.

• Damage from use, modification, or misuse after delivery.

• Digital deliverables (CAD files, scan data, design files) once delivered.

How to Report a Problem

Email divo3dstudio@gmail.com within 14 days of delivery or pickup with your order details, a description of the problem, and photos. We respond quickly and we're reasonable — if something's genuinely wrong, we want to know and we want to fix it.

Arrived Damaged in Shipping?

Keep the packaging, take photos of the box and the item, and email us within 14 days. We'll handle the carrier claim and reprint or refund per this policy. You shouldn't have to fight a shipping company — that's our job.

Cancellations

• Before production or design work begins: full refund.

• After design/prep work has started but before printing: refund minus the design, preparation, or scanning time already performed at our standard rates.

• After printing has started: refund of any portion of the order not yet produced; completed work is billed.

• After completion: not refundable, but our defect promise above still fully applies.

Design & Scanning Services

Design, CAD, and scanning work is billed for time and deliverables as quoted. If you cancel partway through, you pay only for hours worked and receive the work completed to that point. Revisions included in your quote are free; additional revisions are billed at our standard rate, agreed before we do them.

How Refunds Are Paid

Approved refunds go back to your original payment method through Square, typically within 5–10 business days of approval.

This policy adds to — and does not limit — any rights you have under applicable law that cannot be waived.

Questions about anything here? Just ask before you order — divo3dstudio@gmail.com. We'd rather clear things up front than surprise you later.