Privacy Policy

Effective Date: 01/27/2025

DIVO3D website is owned by DIVO3D, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by DIVO3D, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using DIVO3D website and services.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the DIVO3D, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via divo3dstudio@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

At DIVO3D, we are committed to transparency, professionalism, and safeguarding your data and projects. This Privacy Policy explains how we collect, use, and protect your personal information and project details while providing our 3D printing, 3D design, and 3D scanning services.

1. Data Collection and Usage

We collect both personal and project-related data to deliver our services efficiently and securely.

a. Personal Information

We collect the following data through discussions, Jotform forms, and project agreements:

Name

Email address

Phone number

Physical address

This data is used for communication, invoicing, and delivery purposes. It is stored securely on local systems and Jotform servers.

b. Technical Information

We track IP addresses and origin countries via Tawk.to, Hostinger, and Jotform for analytics purposes. This data helps us understand user demographics and improve our services.

c. Project Data

Files, 3D models, scans, and design specifications are collected to fulfill your project requirements.

Project agreements, including terms and conditions, are securely stored for record-keeping and cannot be deleted.

2. Use of Custom Models, Designs, and Projects

a. Ownership

Clients retain ownership of custom models, designs, or project files they provide, as well as any custom work created by DIVO3D specifically for their project.

For pre-made designs or models sourced online, clients must respect and adhere to applicable copyright laws. DIVO3D is not liable for unauthorized use of copyrighted content by clients.

b. Social Media Sharing

By default, DIVO3D reserves the right to share images or videos of completed projects (excluding sensitive personal information) on social media platforms or our website for promotional purposes.

Clients may request confidentiality at any time. Once requested, we will cease sharing or delete shared content as applicable.

c. Usage Restrictions

Custom designs, models, or 3D scans provided by clients or created by DIVO3D will not be resold, distributed, or used for commercial profit beyond the agreed-upon project scope.

3. Confidentiality and Project Handling

We treat all client projects with professionalism and confidentiality:

Project details are not disclosed outside DIVO3D without explicit client permission.

Clients may request confidentiality for any project at any time, and such requests will be honored promptly.

4. Client Rights

a. Confidentiality Requests

You can request confidentiality for your projects at any time to prevent public sharing.

b. Data Deletion Requests

Clients may request the deletion of all personal and project-related data, including:

Custom models, designs, and 3D scans.

Personal data stored locally or on third-party platforms.

Backups and cloud-stored files.

Exceptions: Project agreements and records required for legal, contractual, or operational purposes cannot be deleted.

5. Data Retention Policy

Personal data collected via forms is deleted every 30 days from our systems unless legally required for longer retention.

Project files are retained only as long as necessary to complete the service or as legally required.

6. Data Security

We implement strong security measures to protect your information:

Local systems are secured with encryption and access restrictions.

Third-party services like Jotform are used in accordance with their security standards.

Only authorized personnel have access to sensitive data.

7. Analytics and Third-Party Services

We use the following services to enhance client experiences:

Tawk.to: Tracks visitor IP addresses and origin countries for analytics and chat support.

Hostinger: Provides website hosting and analytics.

Jotform: Collects and stores form submissions securely.

These platforms have their own privacy policies, which we encourage you to review.

8. Compliance and Best Practices

Although DIVO3D is not certified under specific regulations (e.g., GDPR, CCPA), we strive to meet industry standards for data privacy, transparency, and accountability.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to divo3dstudio@gmail.com.